If you are having problems with your Roland 3D printer or 3D milling machine, there is plenty of help available. Remember your machine comes with a 1 year manufacturers warranty.
Its always worth checking the user manual if you have a problem with your machine.
Roland have a great forum where any issues are answered by both Roland employees and users, the chances are someone else has already found the solution.
You can submit a support ticket with Roland and they will get back to you with a solution.