If you are having problems with your Builder 3D printer, there is plenty of help available. Remember your Builder 3D printer comes with a 1 year manufacturers warranty.
Its always worth checking the user manual if you have a problem with your Builder 3D printer.
Builder have created some useful support videos to help you.
Builder has a useful community forum that offers advice and tips when you’re having issues with your 3D printer.
You can submit a support ticket with Builder and they will get back to you with a solution, a replacement part or replacement machine.