02392 160 987
Available during our opening hours
42 Basepoint Business Centre
Harts Farm Way
Monday – Friday, 9am – 5pm
(Closed Bank Holidays)
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Can I collect my order from your Showroom?
Yes, this service is available for all our products. Simply select Collect from our Showroom from the delivery options of the cart page. We will then contact you when your order is ready to collect.
Please note: most of our stock is held with us but selected items are delivered direct from the supplier, in this case you may have to wait for the item to be delivered to us before it is ready to collect.
How long will it take to receive my order?
If you are in the UK the vast majority of our orders are delivered the next working day if ordered before 4pm. For exact delivery times please add the required item(s) to the cart and the delivery time will be shown on the cart page.
What is the delivery charge?
All UK orders over £250 come with FREE next working day delivery (if ordered before 4pm). The delivery charge for all other orders varies depending on the products and quantity, to find out about any delivery charge please add the item(s) to the cart and the delivery charge will be shown on the cart page.
Will I receive tracking details?
The vast majority of our products are dispatched by us using DPD Local. You will receive tracking details and an hour time slot of when the order will be delivered.
How do I get the 3D printing software?
The 3D printing software varies depending on the 3D printer you select. To download the software select Software from the main menu and the appropriate software will be shown underneath 3D Printing Software.
How do I check the stock levels?
Stock levels are available for most of our products, if the stock level is available it will be shown on the product page.
Do the 3D printers come with any filaments?
Most of our 3D printers come with a spool of filament, if you are unsure please see the product page or contact us.
What is the difference between PLA and ABS filament?
This is quite a common question so we’ve created a page to explain the differences, click here to view the page.