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How long will it take to receive my order?

If you are in the UK the vast majority of our orders are delivered the next working day if ordered before 12pm. For exact delivery times please add the required item(s) to the cart and the delivery time will be shown on the cart page.

What is the delivery charge?

The delivery charge for orders varies depending on the products and quantity, to find out about any delivery charge please add the item(s) to the cart and the delivery charge will be shown on the cart page.

Will I receive tracking details?

The vast majority of our products are dispatched by us using UK Mail/DHL. You will receive tracking details and an hour time slot of when the order will be delivered.

How do I get the 3D printing software?

The 3D printing software varies depending on the 3D printer you select. To download the software select Software from the main menu and the appropriate software will be shown underneath 3D Printing Software.

How do I check the stock levels?

Stock levels are available for most of our products, if the stock level is available it will be shown on the product page. Please contact us at if you would like a product that isn’t on our website or out of stock and we can give an uptodate lead time.

Do the 3D printers come with any filaments?

Most of our 3D printers come with a spool of filament, if you are unsure please see the product page or contact us.

What is the difference between PLA and ABS filament?

This is quite a common question so we’ve created a page to explain the differences, click here to view the page.

Can I visit the show room?

Our showroom is by appointment only, which you can book through the website. 

I have technical problems, what should I do?

Alot of information about your printer will all ready be online in easy step by step format. If the problem persists email us in order for us to send back the best support for you to go over at your own leisure. It is easier for you to work your way through written instructions with pictures than it is to be guided through the problem over the phone. 

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